If the Jump Client cannot contact the B Series Appliance at the time it is uninstalled, the affected item remains in its offline state. This setting is available at /login > Jump > Jump Clients. If the remote user manually uninstalls a Jump Client, the deleted item is either marked as uninstalled or completely removed from the list of Jump Items in the representative console. You may select multiple Jump Clients to remove them all at the same time. If you no longer need access to a remote system, select the Jump Client and click the Remove button, or right-click the Jump Client and select Remove from the menu.
When sending a WOL packet, the user has an advanced option to provide a password for WOL environments that require a secure WOL password. The default gateway information of the Jump Client is used to determine if other Jump Clients reside on the same network. WOL must be enabled on the target computer and its network for this function to work. Once a WOL is attempted, the option becomes unavailable for 30 seconds before a subsequent attempt can be made.
When upgrading to a newly built site software package, verify that all certificate stores are managed appropriately and are up to date prior to upgrading to a new BeyondTrust version.
Attempting a Jump does, however, move that Jump Client to the front of the upgrade queue. While you can modify an outdated Jump Client, you cannot Jump to it. If a Jump Client has not yet been updated, it is labeled as Upgrade Pending, and its version and revision number appear in the details pane. The number of concurrent Jump Client upgrades is determined by settings on the /login > Jump > Jump Clients page.
In the details pane, you will see the scheduled deletion date if the Jump Client does not come back online.Īfter a software update, Jump Clients update automatically. It is labeled as lost only for identification purposes, so that an administrator can diagnose the reason for the lost connection and take action to correct the situation. No specific action is taken on the Jump Client. If a Jump Client goes offline and does not reconnect to the B Series Appliance for the number of days set by the Jump Client Settings in the /login interface, it is labeled as lost. Available statistics appear in the right pane. To view additional statistics about a Jump Item, select the Jump Item. Searchable fields include Comments, Console User, Domain, FQDN, Group, Hostname/IP, Jump Method, Last Accessed, Name, Private IP, Public IP, Status, Tag, and Workgroup. To change the fields you are searching, click the magnifying glass and check or uncheck any of the available fields. Enter a string in the search field and then press Enter. In addition to browsing for Jump Clients, you can search based on multiple fields. Click the arrow to show or hide the tags. If a Jump Group contains tagged Jump Clients, an arrow appears to the left of the Jump Group name. If you are allowed to view Jump Clients in other users' personal lists of Jump Items, those users appear in a second pane to the left. Additionally, you might have permission to access Jump Items in Jump Groups you do not belong to and personal Jump Items for non-team members. Similarly, if you are a team manager or lead with appropriate permissions, you might see team members' personal lists of Jump Items. Your personal list of Jump Items is primarily for your individual use, although your team leads, team managers, and users with permission to see all Jump Items might have access to your personal list of Jump Items. If you are assigned to one or more Jump Groups, you can access the Jump Items in those groups, with the permissions assigned by your admin. Collectively, Jump Clients and Jump shortcuts are referred to as Jump Items.įrom the left pane, select the Jump Group for which you want to view pinned Jump Clients. In addition to Jump Clients, you may also see Jump shortcuts for remote Jumps, local Jumps, VNC sessions, RDP sessions, and Shell Jumps. Jump Clients are listed in the Jump Interface. Once a Jump Client has been installed on a remote computer, permitted users can use the Jump Client to initiate a session with that computer, even if the computer is unattended. Start a Support Session through a Jump Client